Japan Automobile federation

When you ask for emergency calls to us

Please confirm the following basic information ready before requesting;
(1) Location of the disabled vehicle
(route from prominent building or landmark, place name, address, etc.)
(2) Model and color of the vehicle
(3) Vehicle registration number
(4) Nature of trouble or request
(5) Whether you have a JAF membership card or not, and membership number if you have one. Please note that members will be charged non-membership rates if they do not have their JAF membership card with them at the site of road service call.

case1:On ordinary roads
(as of 1 Sept. 2014)
Call "0570-00-8139" or the abbreviated number "# (pound key) 8139" to connect you to the nearest JAF road service center. If you can't get thorough to it, call the following number.

Note: Before you call, make sure whether you need to press the area code or not, and dial the correct phone number.
photo

AreaCall Center Number
HOKKAIDO
Covering
Sapporo, Hakodate,Asahikawa,Kushiro,Obihiro,Kitami
Hokkaido Call Center
(Sapporo)
011-857-8139
TOHOKU
Covering
Aomori,Iwate,Miyagi,Fukushima,Akita,Yamagata
Tohoku Call Center
(Miyagi)
022-237-0110
KANTO
Covering
Niigata,Nagano,Ibaraki,Tochigi,Gunma,Saitama
Chiba,Tokyo,Kanagawa,Yamanashi
Kanto Call Center
(Tokyo)
03-5730-0111
CHUBU
Covering
Toyama,Ishikawa,Fukui,Gifu,Shizuoka,Aichi,Mie
Chubu Call Center
(Aichi)
052-889-5300
KANSAI
Covering
Shiga,Kyoto,Osaka,Hyogo,Nara,Wakayama
Kansai Call Center
(Osaka)
072-645-0111
CHUGOKU
Covering
Tottori,Shimane,Okayama,Hiroshima,Yamaguchi
Chugoku Call Center
(Hiroshima)
082-272-4949
SHIKOKU
Covering
Tokushima,Kagawa,Ehime,Kochi
Shikoku Call Center
(Kagawa)
087-868-0111
KYUSHU
Covering
Fukuoka,Saga,Nagasaki,Kumamoto,Oita,Miyazaki,Kagoshima,Okinawa
Kyushu Call Center
(Fukuoka)
092-841-5000


case2:On expressway or motorway
Call "0570-00-8139" or the abbreviated number "# (pound key) 8139" to connect you to the nearest JAF road service center. If you call from the mobile phone, PHS, or car phone, make sure the name of the expressway, the direction to which your vehicle is headed and marks on the kilo-post (a sign installed every 100m on both sides of the expressway that indicates the distance to either end of the expressway). Or call from the roadside emergency phone. If you are a JAF member, make sure you ask for JAF when you call the road management companies on the phone because several providers in addition to JAF offer such services on the express way. If you call for a provider other than JAF, they will charge you for the services provided.


case3:For people with hearing difficculties

Fax number for emergency assistance call (as of 1 Sept. 2014)

Note: Before you call, make sure whether you need to press the area code or not, and dial the correct fax number.

-
Area FAX number
HOKKAIDO
Covering
Sapporo, Hakodate, Asahikawa, Kushiro, Obihiro, Kitami
KANTO Call Center
(Tokyo)
03-5440-2568
TOHOKU
Covering
Aomori, Iwate, Miyagi, Fukushima, Akita, Yamagata
KANTO
Covering
Niigata, Nagano, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi
CHUBU
Covering
Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie
CHUBU Call Center
(Aichi)
052-883-5300
KANSAI
Covering
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama
KANSAI Call Center
(Osaka)
072-645-0700
CHUGOKU
Covering
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi
SHIKOKU
Covering
Tokushima, Kagawa, Ehime, Kochi
KYUSHU
Covering
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Okinawa
KYUSHU Call Center
(Fukuoka)
092-841-7771

* Please fill in the designated Road Service Request Form and fax it to the nearest location shown above. You can get the form by fax from one of the road service centers or print the form . The forms are also distributed to organizations for the hearing challenged.
* After receiving a fax, JAF service personnel will return a fax to inform the assistance vehicle's expected arrival time.
* If you do not receive a return fax from JAF within ten minutes after you send your fax, confirm the fax number and fax your form again - just in case you have sent it to a wrong number.


Other Member Services
(information on transportation and accommodation is provided free of charge)
(1) Information on partner rent-a-car companies that offer discounts to JAF members
(2) Information on partner accommodation facilities that offer discounts to JAF members
(3) Information on taxi companies
(4) Information on companies that specialize in long-distance automobile transportation
(5) Information on companies that specialize in the repair of large-sized vehicles

top page

Copyright2010 Japan Automobile Federation. No reproduction or republication without written permission.