| On standby 24 hours
a day for your vehicle security JAF Road Service Have the following information ready before you call |
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| (1) | Location of the disabled vehicle (route from prominent building or landmark,place name, address, etc.) |
| (2) | Model and color of the vehicle and vehicle registration number |
| (3) | Nature of trouble or request |
| (4) | Whether you have a JAF membership card or not, and membership registration number if you have one. |
 Members will be charged non-membership rates if they do not have their JAF membership card with them at the site of road service call.Ask for JAF for emergency calls on the expressway Road service on the expressway, which had been operated exclusively by JAF, was deregulated in April 1997. Following the entrance into the market of other road service providers, auto users now have to choose from among several providers when making a call from an emergency phone on the expressway. Members are advised to ask for JAF on the phone as we JAF will continue to serve our members basically free of charge. Members will not be entitled to JAF membership rates if they call road service providers other than JAF. Request to members making emergency calls from car phone or mobile phone (1) On ordinary roads |
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Find out the address of the location of the disabled vehicle before you call. |
| (2) On expressway / motorway | |
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Call from an emergency phone installed at the roadside as much as possible since that would facilitate the process of identifying the location of the disabled vehicle. If an emergency phone is not available, call from any phone. Before you call, make sure you know the name of the expressway, the direction to which your vehicle is headed and marks on the kilo-post (a sign installed every 100m on both sides of the expressway that indicates the distance to either end of the expressway). If your vehicle is in trouble inside a service area or a parking area, call us from a car phone, pay phone or any other phone available. |
| Type of Vehicles Subject to Road Service Revised in April 2005 1. Passenger-carrylng vehicles |
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| (1) | Four-wheeled private passenger cars and commercial passenger cars (confined to owner-driver taxis) which weigh 3,000kg or less. |
| (2) | Private motorcycles (Including those with side cars) and motorized bicycles . |
| 2. Cargo carrying vehicles | |
| (1) | Four wheeled private cargo vehicles weigh 3,000kg or less with a load capacity of 2,000kg or less. |
| (2) | Four wheeled light cargo vehicle used for business run by the owner. |
| 3. Special-purpose vehicles | |
| (1) | Private special-purpose vehicles which weigh 3,000 kg or less with a load capacity of 2,000kg or less. |
| (2) | Four-wheeled light cargo special purpose vehicle used for business run by the owner. |
TABLE OF JAF ROAD SERVICE FEES LISTRevised in December, 2008
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| Remarks regarding Road Service |
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| 1. | Road Service does not cover vehicles weighing more than 3,000 kg including their cargo. And in case of a long-distance transfer or infringement of the law such as illegally remodeled vehicles, vehicles that have not passed the current car inspection (Sha-ken), vehicles not covered by compulsory automobile liability insurance, or drunken driving, the Service will not be provided. |
| 2. | The Service may not be provided for vehicles on which JAF’s equipment and/or vehicles do not work effectively (for example, unlocking of specially constructed keys, serious accidents or fallen vehicles) or whose construction does not allow towing, or when there is no place nearby to tow the disabled car. Even in such cases, please contact our Road Service Call Center in the area so that we can assist you such as by introducing other service providers that can deal with the situation. |
| 3. | The Service may not be provided even for applicable vehicles in the event they are carrying loads such as valuable or hazardous goods, or perishable products that our Service might damage, degrade or endanger. |
| 4. | We cannot assist you on roads that are closed to traffic, seasonally closed or for construction work, where general vehicles are prohibited from passing, and in areas that the Minister in charge has designated as “no thoroughfare” for reasons of the nature and/or environmental conservation. The Service may also not be provided when it is extremely difficult for our vehicle to travel such as on icy or snowy roads, or in non-level areas, coastal areas or riversides, as well as in the event a natural disaster could threaten or make our work difficult. |
| 5. | In some isolated islands, the Road Service cannot be provided. |
| 6. | Flat tires may not be fixed at site. Please consult us when you call. |
| 7. | In case of breakdown or accident on a road, precautions such as placing a stop sign should be taken to avoid secondary accidents. Especially on expressways and motorways, the law requires drivers to place a stop sign behind their vehicles. After taking those precautions, please move to a safe place such as outside of the guardrail and wait for our service car to arrive. |
| 8. | If special expenses such as parking fees at parking lots or fees for a car ferry (both ways) arise, such expenses will be borne by the customer who requested the Service. |
| 9. | Some types of our work require the driver’s license or car inspection certificate to be shown. |
| 10. | If the Service requested may affect the place or possessions of a third party, please contact those concerned for their approval. |
| 11. | Road Service operations on expressways and motorways inherently involve major risks. Your cooperation and understanding is appreciated as it may take some time for us to take proper safety precautions. |
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