Headquarters and Branches
Inquiries
Please contact the JAF Customer Service Center with questions regarding the process for joining, renewing
memberships, and changing addresses, as well as the use of discounts and special services at partner
facilities , member events, lectures, and obtaining motor sports licenses.
*Please see here for road service requests.
JAF Customer Service Center
Hours:9:00 - 17:30,
closed on year-end and new-year holidays.
Click here for the inquiry menu for smartphone users
0570-00-2811
(Navi Dial: subject to fees)
Guide in English through interpreters
(Three-way calling)
- There is a charge for connections (9.35 yen/3 minutes for fixed phone lines, 11 yen/20 seconds for mobile phones).
This number cannot be used from some IP phones. - Mobile phone communications allowances do not apply in this case.
- Those using plans with set fees for telephone calls should call 048-840-0036.
- Please confirm the telephone number to make sure that you are dialing correctly.
- The phone call will be recorded for the purpose of improving the quality of customer service and
confirming the conversation.
Phone calls are not recorded for any purpose other than the above. The recorded data thus obtained shall be appropriately saved for a certain period of time and then deleted appropriately.
Please click on the following headquarter and branch names to view information on the location of the headquarters and branches.
From April 1, 2022, we started offering the priority service to those who have prior appointments for visits to the branch office.
Click here for the telephone number to make an appointment.
link to: https://english.jaf.or.jp/contact/international-services
International Services
Please visit the counter handling each service or call with any inquiries regarding international operations.